BRAND MARKET FAQS + PROCESS

NEW CUSTOMERS:

What is BRAND MARKET?  BRAND MARKET is an online brand + stationery boutique (by Bliss And Tell Branding Company) that offers complete customization of semi-branded collections that are only sold once. Our 'mini-brand sets' are an ideal solution for for small businesses and companies with a modest budget and quick timeframe. 

How long have you been in business?  Our company has been in the design, branding and development business for over 8 years.

What types of products does BRAND MARKET offer?  We offer a variety of mini-brand set designs. These mini-brand sets include logo, brand-foundation (alternate icons, type-styles + patterns) matching printed business necessities including : business cards, note cards, hang-tags, mailing labels, stickers, rubber stamps and even digital art files).

Do I need to register for an account?  Registration is not required to browse the BRAND MARKET collections. Customers may register for an account; however, it is not required to place an order.

What happens once I "request to purchase" a BRAND MARKET design?  Once we receive your 'request to purchase form' and information regarding a specific BRAND MARKET mini-brand set we will send you an email (if the design is still available) with the product link for purchase. We will begin to tailor (customize) the mini-brand set upon purchase/payment.

Will I receive a proof?  Yes, if you purchased a BRAND MARKET mini-brand set a designer will create and send a custom digital proof within 2 business days of purchase. Please note that missing information (from the client) may delay your proof. If something is missing from your order, we will be in touch with you as soon as possible.

How long will it take to receive my order?  Although lead time varies, we typically ship orders within approximately 14 business days after proof approval. All products/orders are shipped standard via USPS. Upgraded shipping methods are available upon emailed/written request. We aim to complete a mini-brand set order within 14 days.  However if the client is non-responsive during the collaboration and production process the typical 14-day timeframe will vary.

Do you charge sales tax?  Bliss and Tell Branding Company is located in California. We are required by law to charge sales tax on orders shipped within California.

 

PRODUCTS:

What digital elements are included in my mini-brand set? 

      • A detailed overview of your customized mini-brand set details
        - main logo + variations
        - coordinating patterns
        - all color variations: CMYK, RGB, PATONE, HEX
        - all included typestyles (font names)
      • logo version: approx. 1500x900 pixels / rgb-jpg
        social media icon: 250x250 pixels / rgb-png-cmyk-pdf
        email header: 600x200 pixels / rgb-jpg
      • Hi-Res JPEG version of 2 coordinating patterns for you to incorporate into
        marketing pieces you create on your own.
      • Hi-Res JPEG versions of all collateral designed (business cards, notecards, etc.)
        so you can re-print on your own, as needed.

What printed elements are included in my mini-brand set? 

        • 1000 personalized business cards
          standard size
          uncoated 14pt. cardstock
          front + back full color printing
        • 100 personalized notecards
          4.25x5.5 uncoated 14pt. cardstock
          front + back full color printing
        • 100 A2 envelopes
        • 1 customized rubber stamp
          max size: 2x4

What additional business necessities are available?  

  • 240 round seals
    1.5" diameter
    full color printing / uncoated finish
    $130
  • 500 vertical hang tags
    2x3.5
    full color printing / uncoated finish
    hole in top center
    $135
  • 250 mailing/shipping label
    3x4 single peel label / gloss finish
    full color printing
    $175

 

How much is a MINI-BRAND SET?​  A complete mini-brand set is $2750 (+ tax/shipping). You may decide to add other coordinating mini-brand details (ie: hang tags, round seals, mailing labels etc.)
 

PROCESS / TAILORED FOR YOU:

What can I customize?  All of our mini-brand sets are sold one time only...and tailored for you and your business. Once you decide on a BRAND MARKET mini-brand set you can choose the exact color(s), the envelope color and provide us with all the information you'd like included in the design of the mini-brand set. We will make sure to appropriately lay-out your information + text so that it looks professional and perfect - this is included in the cost of your mini-brand set purchase. If you request additional design work, add a significant amount of information + text an extra fee may apply. We will contact you for approval for any additional fees prior to setting-up your proof.

I would like to use my own logo in one of the mini-brand set designs. Is this possible?  Sure...please let us know (on the REQUEST TO PURCHASE form) about any and all additional details we should know about your business to customize your mini-brand set.

What is the process of customizing a BRAND MARKET mini-brand set?

      1. View the available mini-brand-set designs 
      2. Once you find a mini-brand set that will suit your needs and fit the vibe of your business...please REQUEST TO PURCHASE and complete the form submission. 
      3. If the chosen mini-brand set is available, we will email you a custom link to purchase the mini-brand set (and additional items if applicable). 
      4. Upon full (and non-refundable) payment, a designer will begin to render all of your information and custom design requests for your mini-brand set. 
      5. Within 2 business days you will receive a detailed "STYLE SHEET" (including custom color, type-style and other brand details) for your review and approval prior to the customization of the elements included in your mini-brand set. 
      6. You are allowed 2 rounds of revisions and will receive 1 final proof. Should additional revisions be made a fee of $65 will be applied for each round of revision(s)/proof(s).
      7. Upon your approval of the final proof we will begin to render the custom artwork for printing. (note: once approved, no revisions will be made)
      8. The moment all the pieces of your mini-brand set are printed + produced they will be packaged and shipped directly to you.
         
    SHIPPING + DELIVERY:

    How long will it take to receive my order?  Although lead time varies, we typically ship orders approximately 14 days after your final proof approval. All products/orders are shipped standard via USPS. Upgraded shipping methods are available upon emailed/written request.

    Do you ship to P.O. Boxes or international addresses?  We do not ship to P.O. Boxes, APO/FPO addresses or international addresses at this time.

    PAPER + PRINTING:

    What type of paper do you use?  All of our business cards, notecards and hang-tags are printed via cmyk/offset printing on 14pt. premium uncoated cardstock. The round seals are printed on an uncoated label paper stock.... and the mailing/shipping labels are printed on a gloss coated stock.

    CHANGES + CANCELLATIONS:

    I made a mistake while placing my order. What do I do?  Contact us immediately at info@blissandtellbrandingcompany.com with the order number in the subject line. If you have not yet received or approved your proof, we may be able to help with minor changes. Once you have approved your proof for printing, we are unable to make any changes to your order, and cancellations will not be accepted.

    I received my proof and would like to make a change. Is this possible?  Yes, of course! You have the option and freedom to revise the provided information + text for your business set to your liking. You can email your designer about any changes you would like made. One revision is included in the purchase of your business-set. Any and each additional revision (and proof) will be $65 per each round of revision(s)/proof(s).

    How do I return my order?  We do not process returns, however, if we have made an error while processing or printing your business-set, we will gladly reprint the incorrect item at no additional cost to you.

    TECHNICAL SUPPORT:

    Is my account and payment information secure?  Yes. We use the the highest quality encryption and authentication methods to keep your data secure (via: shopify.com and paypal.com)

    I am having trouble placing an order or using the site. Can you help?  Of course. Please send us an email at info@blissandtellbrandingcompany.com with a description of your situation.

    THE FINE PRINT:

    Will I receive font files?  We are prohibited from re-selling type-style/font files. However all type-style names (included in your mini-brand) will be listed on your 'style-sheet' should you decide to purchase on your own.

    BRAND MARKET mini-brand sets are not for re-sale. A single person/business may use the purchased mini-brand set for personal/commercial use only. Any type of "re-sale" of a purchased mini-brand set is prohibited.

    Will I receive the stock photography images?  Any images shown, coinciding with your mini-brand set, are used for visualization + display purposes only and are not included in the purchase of your mini-brand set.  


    ::  VIEW AVAILABLE DESIGNS  ::

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